There are two ways to write a communication plan. The first is to create it on the fly and hope it works.  The second is to develop an...

When a crisis hits, one of the first things an organization must do is identify the spokesperson. Who will your spokesperson in a crisis...

Update 5/31/2023: Yesterday, NEDA faced a new issue related to its Tessa chatbot. NEDA responded, but I am sure they would like a redo....

Don't wait until a crisis hits to start telling your story Often, by the time clients contact me, they are in the midst of a crisis. A...

what can your organization do if it doesn’t have a plan? Follow the 10-step process below to meet any crisis head on, and, when the crisis i

When I was director of public relations at Raleigh-Durham International Airport in North Carolina, a plane went down in Charlotte. Almost...